Frequently Asked Questions

What is Counselling and Guidance?

These are processes that help individuals discover and develop their education, vocational and psychological potentialities. The processes help achieve optimal levels of personal happiness and social usefulness. During counselling, psychological principles enhance and promote growth of individuals, groups, families and community. Better functioning, problem solving, decision making and coping with situation are realised. Individuals’ cognitive, emotional, behavioral and interpersonal challenges are prevented and/or resolved.

 What makes students and staffs seek counselling?

  • Adjusting to university life and being away from home
  • Academic challenges e.g. concerns about retakes and change of programs
  • Concerns about relationships
  • Drug and other substance abuse issues
  • Sexual related concerns
  • Developmental crises
  • Work relations
  • Work/home related stress
  • Questions about your future
  • Wanting to improve your family relationships
  • Health issues
  • Dealing with addictions
  • Wanting to be more assertive or improve your self-confidence
  • Grieving over the death of someone close to you
  • Difficulty taking care of your normal ‘day to day’ life
  • Concerned about someone close to you
  • Recovering from unwanted sexual contact or violence
  • Carrying a secret that you’ve never told anyone, but wish you could, etc

N.B It is also okay if you don’t know exactly what you want to address, we can help you figure that out as well.

Who needs Guidance and counselling?

Guidance and Counseling services are so vital that they are required by people at all stages of life. Counselling chooses no one and does not choose problems to tackle. Many people can take up counselling, including students, staffs and families as they seek insight of given issues.

Won’t the counselors reveal what I share with them?

Counselling is confidential; clients’ information is kept with utmost confidentiality. Records are guarded jealously, not part of academic/ administrative records. There are, however, some limits to confidentiality. Counselors are required by law to release certain information in situations that involve harm to yourself or others, in instances of child or elder abuse, or as a result of a court order.

 Can I receive counselling services at any time?

Counselling is offered from Monday to Friday, 8:30am – 5:00pm.

In case you need an appointment with a particular staff you are free to do so. Special attention may be accorded to special individuals (PWDs) and the sick. There is no charge for these services. All services are entirely free of charge.

 What do I benefit when I go for counselling?

Better decision making, Behavioral change, Growth and development, Effective functioning, Coping strategies enhanced, Building resilience, Effective communication etc.